*Return and Refund Policy*

At *Premium Distro*, we strive to ensure your satisfaction with every purchase. Please review our policy for returns and refunds carefully.

– *Eligibility for Returns:*
– Returns are accepted for defective or damaged products only.
– To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received.
– Return requests must be made within *48 hours* of receiving the product.

– *Non-returnable Items:*
– General merchandise, electronics, wellness products, and alternative products are non-returnable unless proven to be defective or damaged upon arrival.
– Items sold during promotions, sales, or clearance are non-refundable.
– Consumables (such as papers, wraps, and hookah products) cannot be returned for health and safety reasons.

– *Return Process:*
– To initiate a return, contact us at *Sales@PremiumDistro.com* within the 48-hour window, providing your order number and a detailed description of the issue.
– Upon approval, we will provide you with a return shipping label and further instructions.
– The buyer is responsible for return shipping costs unless the product is defective or damaged.

– *Refunds:*
– Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
– Approved refunds will be processed within *7 business days* to your original payment method.
– Shipping costs are non-refundable unless the item was defective or damaged.

– *Exchanges:*
– We only replace items that are defective or damaged. If you need to exchange it for the same item, please contact us at *Sales@PremiumDistro.com*.

– *Restocking Fee:*
– A *15% restocking fee* will apply to non-defective items returned for any reason.

– *Late or Missing Refunds:*
– If you haven’t received a refund, please double-check your bank account and contact your credit card company. Processing times can vary.
– If you’ve followed these steps and still have not received your refund, reach out to us at *Sales@PremiumDistro.com* for assistance.

– *Damaged or Incorrect Orders:*
– If you receive an incorrect or damaged product, contact us immediately at *Sales@PremiumDistro.com* with photos and a description of the issue, and we will arrange for a replacement or refund.